Support

You have a problem or a question about the product?

Please use the provided support channels and get in touch with our internal technical support team in order to get your problems fixed properly.

Support Contact

Email

support@swarm-analytics.com

Phone

+43 664 4678233 (subject to change)

Support Hours

  • Austrian business days

  • 5 days a week 8 hours a day (08:00-18:00 CET)

Standard coverage includes

  • Support via Email, Phone during support times

  • Remote support

  • Access to the Swarm Analytics Web Knowledge Base

Premium coverage includes

  • Standard support coverage

  • Critical incident: Start with problem solving within 6 hours during support times

  • Moderate incident: Start with problem solving within 24 hours during support times

  • General request: Response time within 24 hours during support times

Please find more details in: