E-Mail Alerts to monitor the status of your devices and streams
Automatic E-Mail alerts can be created to get immediate notifications on potential issues with your Swarm Perception Boxes. In the section "Monitoring Alerts" in your Swarm Control Center, custom alerts can be created and managed. Choose from several predefined alerting conditions, choose the relevant devices, define E-Mail recipients, and get instant E-Mail notifications if a device changes the status from "Operational" to "Not operational" or "Warning".
Only admins can set and maintain monitoring alerts. For standard users and viewers, the section Monitoring Alerts is not visible in the Control Center at all.
The creation of the alert is split into three steps.
Alert conditions are based on the connection status and the stream monitoring status. The table below explains the three predefined alert conditions.
In case one chosen condition is true, an alert will be sent. You have the option to multi-select the available conditions.
On top, you can choose to get a resolution notification as soon as the error condition is resolved.
At the multi-select table the devices, where the alert should be applied, need to be chosen. The select all option in the top left corner of the table selects all devices on the page of the table. To search for the right devices, you find a search in the top right corner.
In case there are more pages of devices in the selection table take care that the multi-select will only select the devices on the active page.
In the last step of the Alert creation process, the recipients need to be defined. By clicking on add, an E-Mail address can be added. There is no limitation on the number of recipients.
There is no need for recipients to have any dedicated access to the Control Center. Any E-Mail address can be chosen. So feel free to choose the group E-Mail addresses of your teams.
In the overview table where all created Alerts are displayed, they can be edited or deleted. In the last column, you can find the action buttons to perform this.
The editing workflow looks the same as the creation process.
Alert condition | Description | Latest historic status | New status |
---|---|---|---|
Device offline
Gets triggered if a device is changing the status from 'Online' to 'Offline'.
Connection: Online
Connection: Offline
Device Error
Gets triggered if the stream status of one or more streams on the devices changes to 'Not Running', from either 'Running' or 'Warning' (because they cannot deliver messages, connect to the camera, ...).
Stream status: Running or Warning
Stream status: Not Running
Device Warning
Gets triggered if the stream status of one or more streams on the device changes from 'Running' to 'Warning' (due to degraded camera connection, ...)
Stream status: Running
Stream status: Warning
Overview about your licensed streams
The license management section provides an overview of your software licenses. This means in detail:
The number of licenses currently in use
Number of Camera streams activated. Disabled streams don't count.
The total number of licenses that were purchased
In general, all SPS (Swarm Perception Subscriptions) can be used with any hardware that belongs to you.
The current status of each license
ACTIVE = The license is currently valid, and the expiration date lies in the future
EXPIRED= The license is no longer valid and, therefore, expired. Either the license was already renewed or you decided to let it run out.
INACTIVE = The license period starts on a future date.
The start and end date of each license validity
The order and invoice number as well as the number of streams that are included
Adding or activating additional streams is only possible if sufficient SPS licenses are available.
Orchestration of Control Center Parameters
The administration section of your Control Center consists of the following 3 subsections.
Manage users having access to your Control Center
The user management section provides an overview of all users that have access to your control center as well as the possibility to add, remove, or edit users and user roles.
To add a new user, simply click on "New User" and fill out all required fields. The new user needs to set a personal password by verifying the email address via the workflow "Forgot your password" on the Login Page.
You can only change the role of existing users. If you have to change users' names or email addresses, you need to delete the user and subsequently create a new user.
Viewer: This is read-only permission for data analytics. It allows access to existing scenes and dashboards.
User: Can access device configuration and data analytics in a read/write fashion. Is allowed to reconfigure devices, create new scenes, dashboards, etc.
Admin: Can do everything a “User” is allowed to do. Additionally, an admin has access to the Administration section.