Camera & Device Monitoring
This page describes the different status devices and camera streams can have and what to expect.
Basic monitoring
In the SWARM Control Center, you will find a basic monitoring status on the camera as well as the device level. This status will show if your cameras are up and running or if there is any need for action to get them up and running again.
In the camera overview of your devices and dashboards, you will find the camera monitoring, which tells you if your camera is working as expected. In device configuration, you find the device monitoring, which shows the worst state of all cameras running on the device
Find out how to configure automatic email alerts for status changes in our Monitoring Alerts section.
Device Connection Status
The device is up and running (powered, connected to the internet)
The device is offline (no power, no internet, etc.). There are several easy steps to check before you can contact our support team.
If your device appears offline and this is not intended, please follow our Troubleshooting Guidelines!
Device Status
The device monitoring depends on the worst status of the stream monitoring in order to give you an overview in your device list on devices where a camera is not working as expected.
Everything is fine. All the cameras configured on your device are running as expected.
At least one of the cameras on the device is not configured. Check the camera monitoring status for more details.
At least one of the cameras on the device has an issue and is not sending data as expected.
At least one of the cameras on the device has a Warning status.
The device is offline. Check if the hardware is connected to the power supply and has a running network connection.
When you just have changed the configuration from one of the cameras on the device, the status will go on pending for max. 5 minutes until the correct status is determined.
One or more camera streams are disabled.
Stream Monitoring Status
The monitoring takes into consideration the system, the camera input, and the MQTT connection.
Everything is fine. Your camera is running as expected.
Software is running smoothly, camera connection is available and MQTT broker is connected.
The camera is not configured.
The status means that data are still generated and delivered but there are dedicated issues that could have an impact on the data accuracy. Issues types: Video frames cannot be retrieved correctly - At least 10% of camera frames the camera delivers are broken. Performance issues - The performance (frames per second) are dropping the limit of the configured event types.
Something unexpected happened and the software is not running --> no data is generated
Issue types:
Docker container is not running correctly - please contact support - Software is not running.
Data cannot be sent to MQTT endpoint - There are more than 10 MQTT events that have not been delivered to MQTT broker successfully since at least 10 seconds. Please check if your MQTT broker is up and running.
Camera not connected - Camera connection can't be established. Please check if the camera is up and running and if the camera details as for example user & password are configured correctly
The Perception Box or your hardware is offline. Check if the hardware is connected to the power supply and has a running network connection.
When you just have changed the configuration, the status will go on pending for approx. 5 minutes until the correct status will be determi
The respective stream is disabled and can only be enabled again if there are enough licenses available. This state can also be used to save the current configuration, while you don't have a need for the device to run.
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