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Troubleshooting Guidelines
This page provides a collection of common issues that might occur as well as steps to resolve them.
Although we are always happy to help, please take your time and try to find the issue you are facing here before contacting us via our SWARM Support Center.
P101
OP101
- 1.Check if the device is powered
- Is the device powered with DC barrel (PoE is not supported)
- Is the power supply fulfilling the recommended specs (12V, >2A)
- Is the LED next to the ethernet port on? Please take a picture
- 2.Check internet connectivity
- Does the P101 respond to ping in the local network?
- 1.Check if the device is powered
- 2.Check internet connectivity
- Check if your SIM card has enough data left (e.g. online portal)
- Check if the SIM card works with your LTE stick
- Plug the LTE stick with the SIM card into your PC or Notebook
- Deactivate WLAN, unplug ethernet cable
- In case your are using a Huawei stick provided by SWARM, the stick's LED has to be solid blue or green. If the LED blinks, there is no internet connection
- Check if the PC/Notebook is connected to the internet by opening a website
- If your PC/Notebook can connect to the internet by using the LTE stick it should as well work with your OP101
- 3.Check OP101 Hardware
- Open OP101
- Can you spot any damage? (e.g. loose cables) - pls take a picture
- Check if the LTE stick as well as the USB connector are properly plugged in
- Check if all ethernet cables connecting P101, PoE switch and cameras are propperly plugged in
- Check hardware
- Check if the ethernet cables connecting (O)P101 (,PoE switch) and the camera are propperly plugged in and not damaged.
- OP101:
- Check the LED state of the port used on the PoE switch
- Are you using the correct connection type? RTSP or USB Cameras are supported
- Are you using the correct camera host, port and path to access the camera stream?
- Are you using the correct username and password?
- Check the reason of the warning status by hovering over the symbol
- Video frames cannot be retrieved correctly - At least 10% of camera frames the camera delivers are broken.
- Performance issues - The performance (frames per second) are dropping below the limit of the configured event types.
- Do not ignore warnings of this type. Expected accuracy values might not be reached.
- Try refreshing the frame

- Try refreshing your browser window
- Are you using the correct connection type? RTSP or USB Cameras are supported
- Are you using the correct camera host, port and path to access the camera stream?
- Are you using the correct username and password?
- Use live calibration and track calibration to confirm that events can be triggered, e.g. do moving objects actually cross a countingline or are parking vehicles detected inside a region of interest?
- Check if you created suitable dashboards and widgets for your use case, please refer to our detailed data analytics guide
- Know what you are doing:)
- Advanced:
- Connect via SSH to the device
- Install tcpdump
sudo apt install tcpdump
- Record network traffic, filter for LTE interface and IP address of the broker
sudo tcpdump -i eth0 host 91.213.98.152 -w dump
Last modified 22d ago