Get in touch

Contact Support

Please file any issues, feature requests or bugs within our Swarm Support Center.

If this is your first time contacting us, we will need to create an account for you. In this case, kindly find our support email here: [email protected]

Support Hours

Standard coverage includes

  • Support via Email, Phone during support times

  • Remote support

  • Access to the Swarm Academy

Premium coverage includes

  • Standard support coverage

  • Critical incident: Start with problem solving within 6 hours during support times

  • Moderate incident: Start with problem solving within 24 hours during support times

  • General request: Response time within 24 hours during support times

Please find more details in: https://www.swarm-analytics.com/wp-content/uploads/2021/02/Full-Coverage-Subscription-and-Support-Terms-01-21.pdf